Your Tickets

Below are open and closed tickets for your reference.

If you are logged into your account with us, you will see your list of support tickets below. If you are not logged in, please login to see your closed/resolved and open tickets below.

If you need to submit a ticket, sign up for a support account and place your ticket to us by clicking on Submit Ticket.

Terms and Conditions of Service

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://lighttouchtech.ca website (the “Service”) operated by Light Touch Technologies (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Web Design Conditions

  • Quotes and Estimates: The price the customer receives as a quote is NOT intended as the final price for the web design development. The final price may change depending on what is needed after the quote was first given to the customer. The final price constitutes all work involved at first and along the way to completion, except in the case where there is a “All Inclusive” flat rate price originally offered in the quote to the customer.
  • Deposit for Web Development: A 20% non-refundable deposit is required prior to Light Touch Technologies beginning the development of the customer’s website. The remainder of the price being 80% is invoiced to the customer upon satisfactory completion of the customer’s website and they have approved the final proof of there new website.

30 Day Money Back Guarantee

If for any reason you are not satisfied with our services or products, you can receive a full refund of your purchase within 30 days of original purchase. We strongly feel that you will be satisfied with our customer support, services and products.

  • Renewal of services: The renewal customers for web hosting or SEO/Webmaster do not quality for this refund after 30 days from the date of the renewed purchase for their service plan.
  • New web design customers: These customers do qualify for 30 day money back guarantee within 30 days of their website being completed and invoice already paid; however, the original 20% deposit prior to design is no-refundable.
  • Graphic design customers without web design: Once the customer’s graphic design is completed and sent to the customer via digital format. It then becomes their property and in their possession. The 30 day money back guarantee will NOT apply as the customer has already received the digital product and we are unable to reclaim it. We will not be able to prevent “Asset Theft” as if the customer gets their money back and still owns full rights to that product and uses it.

We are very confident that you will be very satisfied with your purchases from Light Touch Technologies. Historically, our refund rate occurrence is extremely low. We can not always satisfy every customer; however, our business goal is to have all of our customers satisfied with every service and product we offer.

Help Desk Support Tickets

The help desk here at Light Touch Technologies is here to provide a convenient service to its present and proposed customers. Our time frame in responding to any support ticket within our company business hours is ONE hour guaranteed. Our business hours are 9:00 am - 5:00 pm (Mountain Standard Time), Monday to Friday. Outside of these hours the response time is around 2 hours and is not guaranteed within that time. However, we try our best to respond within an acceptable amount of time.

What is Not Accepted as a Support Ticket?

Support tickets from individuals that are spam such as advertising themselves or others will NOT be tolerated, and the user will be deleted and blocked from our server. Automatic, computer generated (SPAMBOTS) support ticket submissions will be automatically blocked from our server.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Light Touch Technologies and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Light Touch Technologies.

Light Touch Technologies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Light Touch Technologies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Denial of Service

Web Hosting, Web Design and SEO Marketing

We reserve the right to deny service to anyone who wishes to do business with Light Touch Technologies if the nature of their website is online adult and child pornography, racism content, hate, hacking sites, warez sites, illegal activity demonstrated, illustrated, written or implied, Any relation to Internet Black Market or known as Black Web. We exercise this right 100% of denial of service to these individuals.

Fraudulent Contact Information

Light Touch Technologies has the right to deny service to any customer who provides false contact information upon doing business with Light Touch Technologies. This information is including and not limited to name, email, address or phone number.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please visit our Customer Care Support page.

Our Privacy of Information Policy

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